Q: Are you an original equipment manufacturer?
A: Yes, ZKJF was established in 1992 and is a national heavy equipment manufacturing enterprise primarily supported by the Chinese government.
Q: How is the quality of your products?
A: Our company is certified to ISO9001, ISO45001, and ISO14001. Most of our products have patents, and some are CE-certified. All machines are carefully and rigorously inspected and maintained by our skilled workers in accordance with Chinese and international standards. Before shipment, we inspect the equipment again until it is fully operational. This ensures that every machine we deliver to our customers has excellent performance and high quality.
Q: Will the price be higher than mid-range and low-end products in the industry?
A: We are a leading manufacturing plant in China, and many major brand owners also use us for OEM production. Our production scale has reached a certain level. Although our products are of higher quality, our prices are still very competitive.
Q: Do you provide after-sales service?
A: Yes. We offer a 12-month warranty, and we are responsible for any quality issues caused by the product during this period. If any quality issues arise within 12 months of purchase, we will provide free spare parts and offer technical support. We have a professional after-sales service team, and our engineers provide installation and commissioning training to address all your concerns systematically, thoroughly, and quickly.
Q: How is your spare parts service?
A: We are committed to providing our customers with high-quality spare parts, precise fit, and prompt delivery and service. If a spare part is damaged due to product quality issues during the warranty period, we will provide a free spare part.
Q: What if problems arise during daily use?
A: Our customer service department and after-sales service engineers are available for online consultation at any time.
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